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Program |
Brief Description |
Outcomes |
| 1. |
Having the Right KPI’s
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Determining and rationalising the right KPI’s for your business at any level from a strategic framework with systems thinking and strategy mapping |
- Knowing the KPI’s are the right mix and type for your business / project / organisation / team
- Practical integration with performance management, recognition and strategic techniques for buy-in
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| 2. |
Process Innovation |
A quick and effective innovative strategic process re-engineering tool using lean and creative thinking to accelerate process improvement |
- New and vastly improved process/s mapped & business case
- Waste is eliminated, value adding is optimised
- IP transfer to your organisation
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| 3. |
Leadership of Business Excellence for Results |
Comprehensive Leadership program orientated to optimise Results through leadership growth and capability for Your Business |
- Contemporary and futuristic Leadership ‘know how’ from our first hand global best practice experience
- Defined Leadership roles and competencies for your business
- Organisational and leadership performance management
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| 4. |
Customer Centricity |
Strategies, tools, processes and measures for engaging and aligning all staff to be focused on the customer |
- Reset your customer compass - understand your customer’s needs
- Strategic framework to align business and personal plans with a line of sight to the customer, & internal customer value chains
- Customer serving mindset with supporting tools to engage the business
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| 5. |
Strategy to Action and Results |
Practical strategic and integrated business planning program and project governance for your business with KPI’s to optimise your results |
- One page strategic plan/s developed and cascaded for your business
- Strategic plan deployment & integrating business & personal plans & KPI’s
- Performance measurement and management for results
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| 6. |
Management System Framework & Assessment for Results |
A customised organisational management system framework for your business based on advanced international frameworks & innovative assessment processes to know how your organisation is tracking. |
- Having your own customised management system framework for your business
- Knowing how to assess your business performance
- Key prioritised opportunities for improvement and strengths recognised
- How to make business excellence work for your sustainable results
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| 7. |
How to do Benchmarking Well |
Benchmarking as a strategic and operational tool to accelerate improvement through knowledge exchange & innovation |
- Knowing why and what to benchmark and strategic alignment for your business to deliver optimum value
- Applying a best practice and well proven benchmarking process on a simulated project for your business, including selection of partners, measures, reporting etc
- Team and executive buy-in, business case project planning and ROI.
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| 8. |
Lean Strategy |
The principles of LEAN (eliminating waste across the customer value chain) applied through readily understandable building / construction examples to any industry or process. |
- Collaborative Planning, Eliminating 7 wastes, Visible KPI Measurement, Keeping things Tidy & in Order (5C), Plan to Protect, Work Observation e
- Case studies of real projects with productivity improved 40%, costs reduced 40%, lead times down 50%. Defects reduced by 65%
- Familiarisation workshops, interactive training CDs. Ongoing support on the job
- Other relevant improvement tools & how to use them
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| 9. |
People Engagement for Business Change & Improvement |
How to effectively implement your strategies through engagement of people. How to achieve rapid, large and sustainable improvement in results |
- 4 Critical Success Factors from our Global Benchmarking
- Performance Management, Planning for Resourcing, Capability Development
- Communications, Recognition and Reward
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