Benchmarking Partnerships


Australian Best Practice and Benchmarking Awards 2013
Competition Introduction, Awards Process, & Workshop Guidelines


Applications for the 2013 Australian Best Practice Awards and the 2013 Australian Benchmarking Awards are now open.

Based on last year’s Best Practice awards with the strong Australian competition, the Australian winner and applicant (Curtin University’s- Interprofessional Education in Health Practice) went on and won the prestigious International Best Practice Award in New Zealand in December last year! A summary of all the Australian Award Winning applications from 2012 are shown here:  

Be impressed

The URL for 2012 winning video presentation by Curtin University in the international final is here:

The presentation slides referred in this video presentation are here.

This Year

This year, we have introduced 2 streams of Australian National Awards(1. Best Practice Award & 2. Benchmarking Award) on Tuesday 20th August and Wednesday 21st August, where winner/s will qualify to present for assessment to win the International Best Practice Award and separately the Global Benchmarking Award. These will be judged and announced at the Global Benchmarking Network and Business Excellence Conference in Singapore on the 30th and 31st October, 2013

To qualify and enter you simply need to enter your very brief Expression of Interest (EOI) for the upcoming Australian Best Practice Award EOI HERE and/or Australian Benchmarking Award EOI HERE detailing your Practice or Benchmarking, according to the on-line Criteria.

If you have any questions or wish to discuss these Awards further, please call Anton Benc on ph 0419 145 033 or email: with your request.

All applicants will need to complete their very brief on-line EOI by Friday 2nd August . Similar to last year, in the spirit of the best practice sharing workshops, we have decided not to raise the $550 including GST judging and evaluation fee that will be charged for all applicants who qualify for the Australian National Workshop in August. This fee will include FREE participation at the Tuesday 20th August and Wednesday 21st August workshop for 2 people( your presenter and one other guest you may wish to nominate). Applicants who DO NOT qualify for the workshop will NOT be charged for their on-line application.

Winners from the Australian Awards will receive detailed feedback, certificates, photos and publicity opportunities. Winners from the Australian Awards who qualify for the international Awards in Singapore on the 30th and 31st October will be advised of the international application fee, logistics and preparation requirements.

The 2 streams (1. Best Practice Award & 2. Benchmarking Award) flowing through from the National to International Awards will be assessed on the criteria below:

Best Practice Award

  • Approach. The planned intent across the Business Excellence categories of relevance for this practice.
  • Deployment. How well engaged and applied with people and teams across your organisation (who, how what when, where)?
  • Innovation. How is your practice unique / different to other practices seen / experienced and how do you know?
  • Performance. / Results Achieved – the practice contributes to the organisation’s planned KPI performance
  • Evidence. Use of Benchmarking – the applicant can demonstrate that the practice is in fact, a best practice
  • Improvement (Evidence of continuous improvement) – the practice has been continually improved and further improvement is planned ie a next practice is planned
  • Sustainability. Sustainability of the practice – confidence that it will be able to be deployed well into the future

Benchmarking Award

  • How does your organisation identify and implement best practices? Is this in a few areas or across the organisation?
  • How is internal knowledge captured and shared as well as knowledge gained from other organisations?
  • Do you use a structured benchmarking methodology for identifying and implementing best practices? Is this methodology reviewed?
  • Are benchmarking projects/initiatives aligned to strategic imperatives and their contribution assessed? What has been the organisational impact of benchmarking?
  • Are benchmarking projects supported by senior management from initiation to implementation to review? Examples of projects?
  • How do you ensure benchmarking projects are conducted in an ethical manner?
  • Is there openness to sharing with others (as well as learning from others)?
  • Is training and experienced support provided for benchmarking teams?
  • Is there a focus on benchmarks (comparing numbers) or on benchmarking (learning from the best practices of other organisations)?
  • Is benchmarking restricted to learning from competitors or is learning from other parts of your organisation and from outside your industry encouraged
  • Have you been able to achieve significant improvements from use of Benchmarking? Please demonstrate improvements.
  • How do you continually update and improve your Benchmarking program?

Awards Process

The Awards process is shown in the flowchart below, and Appendix A shows some helpful workshop preparation guidelines:


APPENDIX A – Workshop guidelines

This appendix describes an outline of your preparation and considerations for the Tuesday 20th August and Wednesday 21st August workshop.  The preparations for international assessment and judging will be similar together with other logistics that will be provided in more detail with the National winners.

Your presentation should include slides noting:

  • Name of best practice and organisation
  • Overview of the organisation e.g. size,  location, products and service
  • Overview of the best practice and or benchmarking, when implemented, scope etc
  • Description of the best practice or Benchmarking including addressing all of the judging criteria above
  • Results / improvements from the Best Practice / Benchmarking
  • Lessons Learned – what lessons have been learned through identifying/designing and implementing the best practice/ benchmarking?
  • Has the best practice or benchmarking been improved? Can the best practice or benchmarking be further improved?

Practise your presentation so that it does not exceed the 30 minutes time allocated in a pre-planned agenda for the workshops, that we will send to you when finalised.

A 5 to 10 minute Q&A time is allowed following your up to 30 minutes presentation for other applicants, the judges and delegates to ask questions.

We assume all presenters will be presenting using PowerPoint slides that we will have loaded up ready on the day prior to your presentation. You will also have access to a whiteboard and a flipchart as needed. If there are any other special requirements, please advise.

Evaluation and Judging

Anton Benc and/or Bruce Searles of Benchmarking Partnerships will be the judges and may be assisted by members of the audience to evaluate each applicant presentation

Consideration will be given to  international business excellence framework categories of Leadership, Planning, Knowledge, People, Customer, Process and Results

Questions answered to give greater insight to your practice maturity or otherwise from judges, delegates and other applicants in the audience following your presentation may impact the scoring by judges.

An overall 1-6 score with feedback comments shared at the end of the workshop when winner/s are announced.

The judges decision will be final.

Photos and certificate of winners presented, with publicity opportunities to follow if interested

Assessment Process & Criteria

Each applicant will deliver their presentation within the 30 minute time limit, then up to 10 minutes of Q&A is allowed. Other audience applicants and participants are encouraged to ask questions to help bring clarity and understanding for rating the practice according to the criteria below.

All applicants and participants who are NOT the presenting organisation will then vote their perception of the Practice on cards and then place their ratings in the voting box. All voting is anonymous. Applicants cannot vote for their own organisation, and can only submit one vote card per applicant organisation on other applicant presentations.

Anton and/or Bruce from Benchmarking Partnerships will also vote and together all votes will be analysed, averaged and recorded for the Judges feedback, together with the judges qualitative comments and winner/s announced at the end of each Workshop.

The criteria for voting will be broadly based on the maturity on each of (ADRI) of the business excellence framework and Approach, Deployment, Results and Improvement

Judges will rate their vote based solely on the presentation and Q & A and across each of the above areas against a maturity scale of:

  1. The applicant doesn’t do it
  2. Some signs of it being done
  3. Obvious signs of it being done well
  4. Obvious signs of it being done  well with demonstrated impact on business results
  5. Obvious signs of it being done well with demonstrated  impact on business results as well as demonstrated impact on longer term sustainability
  6. It  has been demonstrated as a best practice – others should come and see how well they do this – Excellent

Note - Sustainability = contribution to the applicant being able to meet the needs of the applicant’s customers & stakeholders well into the future

National Winner/s and possible next steps

The National winner/s will be recommended for the International Best Practice Award in Singapore on 30 and 31 October 2013 where there will be another fee for time/evaluation by an international judging panel and to compare with other country submissions with a brief presentation in Singapore. If an applicant makes the final, there will be a repeat brief presentation during the Conference in Singapore before the ultimate International Best Practice and Global Benchmarking Award winners will be announced.

The Slides for your presentation for international judging are more prescriptive, and if like last year, 8 minutes (depending on qualifying applicants across the agenda) will be a shorter more limited time based on:

  • Slide No.1 – Name of best practice, organisation.
  • Slide No.2 – Overview of the organisation e.g. size,  location, products and service
  • Slide No.3 – Overview of the best practice, number of people in the team, when implemented, scope of the best practice.
  • Slides No.4 to 8 – Description of the best practice, description of why it is innovative, performance achieved, evidence that it is a best practice and level of deployment., degree of benchmarking (learning from others) used to develop and improve the best practice
  • Slide No.9 – Lessons Learned – what lessons have been learned through identifying/designing and implementing the best practice? Can the best practice be further improved?