Workshop Host:

Venue & host to be confirmed, BRISBANE.

Workshop Date:

Wed 31st March & Thurs 1st April, 2010

Time:

9.30AM – 5PM Day 1, 9AM – 4.00PM Day 2

Workshop Outline:

Overview of Benchmarking

Understanding your business and strategically choosing and positioning a benchmarking project.

Methodology Framework for Benchmarking

How to go about Benchmarking in Detail

Planning and Analysis
Learning and Sharing including identifying benchmarking partners and best practices
Recommendations
Implementation of Improvements

Next Steps

Benchmarking Code of Conduct protects confidentiality & privacy

Investment:

$1,590 – Both days (inc GST)/person. Refer registration form for discounts up to 20% for multiple people from the same organisation registering at the same time

Who should participate:

This programme is designed for managerial professionals and staff in any organisation or industry who want to rapidly improve your organisations’ practices, to rapidly build business capability, enhance customer service and improve your competitive advantage.

This course is valuable for Senior Managers, Executives & Staff who are involved in:

Business Management
Strategic Planning
Quality Improvement
Operational Efficiency
Performance Management
Organisational Development
Performance Measurement
Business Excellence

This course is about how to use benchmarking for dramatic large step improvement and innovation to increase your competitive advantage and deploy your strategic plans. The course is therefore suitable for both public and private sector participants.

This How to do Benchmarking well will give you the understanding, ‘know how’ and practical support through simulated real projects and help desk support. You will do practical and real project work determined from systems modelling and strategic mapping for YOUR organisation, so the impact of implementing a designed and tailored benchmarking methodology with actual strategy maps, KPI’s, processes for data collection, partner selection, analysis and presentation of benchmark reports, site visit guidelines, templates and tools will lead you to deliver your own benchmarking project with your customers/partners & stakeholders when you return to your desk!

Outcomes:

At the end of the training workshop, participants will Know How to Plan, Organise and Conduct a Benchmarking Study, including:

Choose a project that is strategically positioned with your business unit and directly aligned your organisational goals
Do systems modeling of your project to understand the connectivity, business drivers, outcomes, main KPI’s etc.
Strategy map your project to reveal important outcomes, outputs, processes, and reveal new and measureable KPI’s for benchmarking.
Understand what benchmarking is and what it isn’t
Identify why you would consider undertaking benchmarking
Position benchmarking in the context of other improvement tools
Know how to establish benchmarking in the context of what is important for you
Identify potential benchmarking partners
Collect and analyse benchmark data
Identify, learn and share best practices
Make recommendations for improvement
Implement improvements
Network ideas and harvest best practices & help desk support options(Free for 1 month after the training course)

What’s included:

Certificate of participation
Simulated benchmarking against real topics/ projects that you will be facilitated to prioritise for action planning
Practical adaptation into your workplace when you return
Interactive sharing with other participants in an action packed comprehensive training course
Harvesting BEST PRACTICES and 'Think-tank' discussion
'Hands-on' learning
A comprehensive activity and reference workbook manual issued for all training delegates
Content expert – Anton Benc and/or Bruce Searles sharing real case studies, exercises across their vast experience(refer to CV’s on our website)
Delegate and content expert contact list provided
Share the lessons learned, and experience through benchmarking knowledge exchange
Competency feedback evaluation
Free help desk advisory support for 1 month

Some testimonials:

“I thought your course was absolutely brilliant, and can't wait to implement what I have learnt” – Angela Robinson, Auckland City Council.

Other feedback from this Benchmarking Training delivered in Melbourne recently: The facilitator is very business savvy which added value to the program. You have a lot of experience and can use examples/recent case studies to demonstrate the theory. The process is well thought out and you have provided useful and practical tools.

Why you should attend:

During this course you will be guided to:

Prioritise your strategic imperatives for accelerated improvement through benchmarking
Identify your benchmarking topic and scope to maximise your competitive advantage
Identify benchmarking partner organisations in different industries (non- competitors)
Understand how to share and learn innovations with them under a Benchmarking Code of Conduct for confidentiality
Understand how to truly get ahead of your competitors by learning new innovations and ways of doing things from other industries

This course not only helps to guide organisations on how to improve rapidly by not going through the pain of reinventing the wheel that someone else has already invented, but also dispels some of the myths about benchmarking. It is not just about comparing performance results – it is about closing performance gaps.

This intensive course aims to provide the participants with practical knowledge and methodologies on how to plan and undertake Benchmarking as a strategic and operational tool to accelerate improvement through innovative knowledge exchange. Participants will learn what to do and what not to do when initiating and implementing a benchmarking program. Participants will also learn from real life case studies and by participating in simulated benchmarking on real topics/projects.

Participants will have the opportunity to learn techniques and steps of benchmarking such as:

Select and improve the few critical hard and cultural measures that impact efficiency, effectiveness and competitive advantage
Understand and prioritise your performance gaps for improvement
Develop a business case to support implementation of recommendations
Learn how to track and validate expected improvement
Change Management for effective implementation and sustaining the changes

Other feedback from previous international participants: - What pleased you most about the Program? The exchanges/dialogues between the instructor and participants into real practical steps. Given me a clear idea of what Benchmarking is and what it’s not. Broadening of knowledge about benchmarking concept, principles and how to do it in my workplace. This program has given me the correct understanding about the benchmarking, how to do it and I believe that it will give great value for myself and also the company I work with when I get back to work! Putting Benchmarking into perspective with all the other tools and business improvement initiatives to choose from. It is a workshop that encourages active participation from all of us which enables a faster learning process! The reflection and learning and sharing sessions leads me to have a greater insight of how other industries solve the same type of problem. The benchmarking process: the planning and analysis, learning and sharing, recommendation and implementation stages. Enables me to understand better about the concept and application of the benchmarking. Interactivity of the class and small group of participants.

Day 1 – Wednesday 31 March
9.30am	Registration - arrival coffee / tea.

9.40am	Welcome, Introductions, Program, facilitating key issues for participants to focus the program on participant’s expectations.

10.00am	Overview of How to do Benchmarking Well- *Anton Benc and/or Bruce Searles, Managing Partners, Benchmarking Partnerships* Anton and/or Bruce will lead participants through a shared understanding of Benchmarking and ‘bringing to life’ principles, tools and case study examples: What is Benchmarking and what it is Not. Types of benchmarking Benchmarking your business in context – the strategic imperative Benchmarking as an improvement tool – what should you do benchmarking on? Relationship to other improvement tools The relationship between benchmarking and strategy for optimum improvement & competitive advantage including impact on organisational structure. When should benchmarking be undertaken How to get started and gaining buy-in – finding benchmarking partners Applicable methodologies and comparisons Having and applying a Code of Conduct Benefits Realisation and Case Study Examples This session includes morning tea and lunch.

1.30pm	How to do Benchmarking Well – Planning Participants will experience systems modeling facilitated on a whiteboard of their business unit, linkages and alignment of each of their organisational plans and organizational goals. This modeling will also reveal the connections between outcomes, key customers/stakeholders, with core and support processes, input and suppliers, plus relationships. Participants will be guided through contemporary Benchmarking principles and tools to guide them to think and assess determination of their own benchmarking project based on the strategic importance and urgency needs based on the earlier systems modeling exercise. Participants will then be guided through their simulated benchmarking project, to ensure the learning, exercises, knowledge exchange and feedback is ‘value-creating’ for each organisation to take away and implement an effective benchmarking project in your workplaces. Areas covered in this ‘Planning’ stage include: Systems thinking principles, systems modeling, and strategic positioning of your business unit Project identification, and project vision from a business/organisational strategic needs perspective Determining the scope and coverage of the benchmarking – what you need to learn Selecting a sponsor, buy-in, the brief and support including the ‘business case’ Communications planning Selecting, initiating and supporting the benchmarking team Team participation, building partner relationships, sponsor and process owner communications, Project planning Identification and selection of benchmarking partners in a range of different industries This topic selection and scoping (Planning) phase of the benchmarking training will identify and prioritise strategic imperatives for benchmarking linked to your strategic plan and or your business unit goals. An input to this is a need to improve KPIs like efficiency and effectiveness. In the later recommendations phase of the benchmarking, a project plan is developed including a business case to support implementation of recommendations derived from the sharing and learning phase of the benchmarking. The business case identifies the expected impact on performance results as a result of implementing the improvements. Benefits realisation through project management ensures the benefits are on track during implementation. This session includes afternoon tea.

5.00pm	Close

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Day 2 – Thursday 1 April
9.00am	Reflections from Day 1, facilitated and knowledge capture by Anton Benc and/or Bruce Searles

9.20am	How to do Benchmarking Well – Analysis Anton and/or Bruce will continue to guide participants through the simulated benchmarking project, based on participants real benchmarking needs and project development identified in Day 1. A main focus in this analysis session, is ensuring your project key outcomes, outputs, processes and inputs are all aligned and connected through a strategy tree – facilitated for each participant that will reveal the strategic and important KPI’s for your project to collect and analyse data upon. Areas covered in this ‘Analysis’ stage include: Strategy Mapping for your project and selecting measures and data collection Working with partners and the ‘buy-in’ for partners to see value to participate with you! Data analysis and reporting the strengths(best practices), opportunities(your performance gaps) This session includes morning coffee.

11.45am	How to do Benchmarking Well – Learning & Sharing The simulated participants’ benchmarking project continues. Areas covered in this ‘Learning & Sharing’ stage include: Recognising the participants learning needs from the analysis reports for targeting partners to share their strengths, including the process to share knowledge/ best practices. Engaging and connecting partners together to share including communications for sharing and logistics for sharing and learning Site visits, forums, workshop templates and ‘handy hints’ Templates and ‘handy hints for you to take away. Engaging other stakeholders as required and reporting from the lessons learnt This session includes Lunch and networking.

2.30pm	How to do Benchmarking Well – Recommendations & Implementation The simulated participants’ benchmarking project continues. Areas covered in this ‘Recommendations & Implementation’ stage include: Feedback and consultation with stakeholders for recommendations Recommendations business case/ project plan Monitoring and communications planning Transfer of knowledge through implementation Monitoring and review including benefits realisation. Learn how a re-measure of the benchmark results during and following implementation will validate the expected Improvement, identify priorities where gaps have not been satisfactorily closed for project teams to further address. The process owners in these areas should be involved. Outputs and outcomes from strategy mapping, if measured before the benchmarking and then measured afterwards will give hard measure views of efficiencies and effectiveness. Some cultural/climate measures, usually perception data, with stakeholders is also recommended to provide the change management climate for effective implementation and sustaining the changes. This session includes feedback and further specific learning needs for each participant in their ‘Action Planning’, Afternoon Coffee and issuing of Certificates of completion.

4.00pm	Next Steps – Deploying your benchmarking project!

4.30pm	Close and transport co-ordination

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Registration Form

Topic: How to do Benchmarking well
Training Workshop Date: Wednesday 31st March & Thursday 1st April, 2010. BRISBANE

Please fill out the form below to register for the Workshop, or, alternatively
FAX TO:Anton Benc: (03) 5968 9762
Phone: 0409 145 033

Investment per person: $1590.00 inc GST – both days (includes GST). 5% discount for the 2nd person, 10% for the 3rd person, 15% for the 4th person & 20% for the 5th & subsequent persons who register together at the same time from the same organisation for this training course (Just write any additional names and roles in the space at the bottom of this form). Additional credit card charges of 3% for Visa and Mastercard and 5% for AMEX and Diners will be passed on to you. Invoice / receipt will be issued on registration.

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Cancellations must be received in writing. Full refund for 14 days prior to event. 50% refund for between 7-14 days prior. No refund for less than 7 days prior. * * Accommodation, travel, etc not included. Lunch, morning and afternoon teas included. Please notify us if you have specific dietary requirements.

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