Workshop Host:

Cliftons, 288 Edward St, Brisbane

Workshop Date & Time:

Wednesday 31st March, 2010, 9.30AM – 5.00PM

Training Outline:

Overview of Benchmarking

What Benchmarking Is and What it is Not
Types of Benchmarking

Benchmarking Your Business in Context

Benchmarking as an improvement tool
Process Innovation
The relationship between benchmarking, strategy and process improvement
The impact of benchmarking on the organisation
When benchmarking should be undertaken

Methodology Framework for Benchmarking

How to get started
The Four Stage Methodology
Basic Approaches to Carrying Out a Benchmarking Activity

How to go about Benchmarking in Detail

Planning and Analysis
Learning and Sharing including identifying benchmarking partners and best practices
Recommendations
Implementation of Improvements

Next Steps

Learn How to Plan and Undertake Benchmarking as a strategic and operational tool to accelerate improvement. Learn what to do and what not to do. Learn from real life case studies and by participating in simulated benchmarking on real topics/projects you will be facilitated to prioritise for improvement. Position yourself and your Team to do Benchmarking effectively.

Outcomes:

At the end of the Training, participants will Know How to Plan, Organise and Conduct a Benchmarking Study, including:

Understand what benchmarking is and what it isn’t
Identify why you would consider undertaking benchmarking
Position benchmarking in the context of other improvement tools
Know how to establish benchmarking in the context of what is important for you
Determine a benchmarking project
Identify potential benchmarking partners
Collect and analyse benchmark data
Identify, learn and share best practices
Make recommendations for improvement
Implement improvements
Network ideas and harvest best practices

What’s included:

Certificate of participation
Simulated benchmarking against real topics/ projects that you will be facilitated to prioritise for action planning
Practical adaptation into your workplace when you return
Interactive sharing with other participants in an action packed 1 day comprehensive training course
Harvesting BEST PRACTICES and 'Think-tank' discussion
'Hands-on' learning
A comprehensive activity and reference workbook manual issued for all training delegates
Content expert – Anton Benc and/or Bruce Searles sharing real case studies, exercises across their vast experience(refer to CV’s on our website)
Delegate and content expert contact list provided
Share the lessons learned, and experience through benchmarking knowledge exchange
Competency feedback evaluation

Benchmarking Code of Conduct protects confidentiality & privacy.

Day 1 –Wednesday 10 March
9.30am	Registration - arrival coffee / tea.

9.45am	Welcome, Introductions, Program, facilitating key issues for participants to focus the program on participant’s expectations – Anton Benc and/or Bruce Searles, Facilitators, Benchmarking Partnerships.

10.00am	Overview of Benchmarking- Anton Benc, and/or Bruce Searles Managing Partners, Benchmarking Partnerships. Anton and/or Bruce will lead participants through a shared understanding of Benchmarking and ‘bringing to life’ principles, tools and case study examples: What is Benchmarking and what it is Not. Types of benchmarking Benchmarking your business in context Benchmarking as an improvement tool Process innovation The relationship between benchmarking and strategy for optimum process improvement including impact on organisational structure. When should benchmarking be undertaken How to get started and gaining buy-in Applicable methodologies Having and applying a Code of Conduct This session includes morning tea.

11.15am	How to go about Benchmarking – Planning & Analysis Anton and/or Bruce will guide participants through a simulated benchmarking project, based on participants real benchmarking needs, to ensure the learning, exercises, knowledge exchange and feedback is ‘value-creating’ for each organisation to take away and implement an effective benchmarking process in their workplaces. This session includes Lunch. Areas covered in this ‘Planning & Analysis’ stage include: Topic selection from a business/organisational strategic needs perspective. Selecting a sponsor, buy-in, the brief and support including the ‘business case’ Communications planning Selecting, initiating and supporting the benchmarking team The project planning Identification and selection of benchmarking partners Working with partners and the ‘buy-in’ for partners to participate Selecting measures and data collection Strategy Mapping Data analysis and reporting the strengths, opportunities et

2.30pm	How to go about Benchmarking – Learning & Sharing The simulated participants benchmarking project continues. Areas covered in this ‘Learning & Sharing’ stage include: Recognising the participants learning needs from the analysis reports for targeting partners to share their strengths, including the process to share knowledge/ good practices Media of connecting partners together to share including communications for sharing and logistics for sharing Site visits, forums, workshop templates and ‘handy hints’ Team participation, building partner relationships, sponsor and process owner communications, engaging other stakeholders as required and reporting from the lessons learn

3.30pm	Coffee and Networking.

3.50pm	How to go about Benchmarking – Recommendations & Implementation The simulated participants benchmarking project continues. Areas covered in this ‘Recommendations & Implementation’ stage include: Feedback and consultation with stakeholder for recommendations Recommendations business case/ project plan Monitoring and communications planning Transfer of knowledge through implementation Monitoring and review including benefits realisation.

4.45pm	Feedback and further specific learning needs for each participant in their ‘Action Planning’. Issuing of Certificates of completion.

5.00pm	Close
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Registration Form

Topic: Training to Implement Benchmarking
Training Workshop Date: Wednesday 31 March 2010, BRISBANE

Please fill out the form below to register for the Workshop, or, alternatively
FAX TO Anton Benc: (03) 5968 9762
Phone: 0409 145 033

Investment per person: $895 (includes GST). 5% discount for the 2nd person, 10% for the 3rd person, 15% for the 4th person & 20% for the 5th & subsequent persons who register together at the same time from the same organisation for this training course (Just write any additional names and roles in the space at the bottom of this form). Additional credit card charges of 3% for Visa and Mastercard and 5% for AMEX and Diners will be passed on to you. Invoice / receipt will be issued on registration.

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Cancellations must be received in writing. Full refund for 14 days prior to event. 50% refund for between 7-14 days prior. No refund for less than 7 days prior. Accommodation, travel, etc not included. Lunch, morning and afternoon teas included. Please notify us if you have specific dietary requirements.

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1 Day BENCHMARKING TRAINING COURSE: Wednesday 31 March 2010 – BRISBANE

Training to Implement BENCHMARKING