Benchmarking Partnerships
Benchmarking Partnerships

2 DAY customised BENCHMARKING training program in conjunction with SAI Global

DatesWed. 27 and Thur. 28 July in Sydney – 9am to 4.30pm each day

Venue -  Murray Darling Room, SAI Global, 286 Sussex St Sydney

MasterClass BENCHMARKING Training

    The 2011 Benchmarking Workshop will be hosted by SAI Global in conjunction with Benchmarking Partnerships, on 27-28 July 2011 in Sydney.

    This two-day workshop guides participants through industry best practice in group sessions and interactive discussion and activities.

    This workshop will cover:

    Benchmarking your Business in context

    The ‘How to’ of benchmarking through Planning and Analysis, Learning and Sharing, Recommendations, and Implementation

    Applying case studies

    By way of background a definition of Benchmarking is:

    Benchmarking is the process of comparing one’s business processes and performance metrics to industry best practices from other businesses and/or industries. The purpose is to implement large improvements.

    Benchmarking is a Business Excellence tool for finding, adapting and implementing outstanding practices in order to achieve superior performance.

    Day 1 - Wednesday 27 July

    9.00am Registration - arrival coffee / tea.
    9.10am Welcome, Introductions, Program, facilitating key issues/ needs with participants plus any personal participant’s expectations.

    Overview of Benchmarking, case studies and context- Bruce Searles &/ or Anton Benc, Managing Partners, Benchmarking Partnerships.
    Anton & / or Bruce will lead participants through a shared understanding of Benchmarking and ‘bringing to life’ principles, tools and local and international case study examples:

    • What is Benchmarking and what it is Not.
    • Types of benchmarking
    • Benchmarking your business in context – the strategic imperative
    • Benchmarking as an improvement tool – what should you do benchmarking on?
    • Relationship to other improvement tools, including Systems Thinking, Process Improvement, LEAN, Six Sigma etc.
    • Process improvement for focusing benchmarking using Process Improvement.
    • The relationship between benchmarking and strategy for optimum improvement & competitive advantage including impact on organisational structure.
    • When should benchmarking be undertaken
    • How to get started and gaining buy-in – finding benchmarking partners
    • Applicable methodologies and comparisons
    • Having and applying a Benchmarking Code of Conduct
    • Benchmarking amongst for operationalising Business Excellence

    This session includes morning tea at 10.30am and lunch at around 1pm.

    Benchmarking Methodology


    How to go about Building Business Capability through Benchmarking – PLANNING

    Participants will be guided through contemporary Benchmarking principles and tools to guide them to think and determine their own benchmarking project based on the strategic importance and urgency needs and referring participants to their strategic and business plans, Business Excellence Assessments and / or Evaluations (if available) and related plans for alignment and focus (participants will be asked to bring these in prior to the workshop).

    Participants will then be guided through their simulated benchmarking project, to ensure the learning, exercises, knowledge exchange and feedback is ‘value-creating’ for each participant to take away and implement an effective benchmarking project in their workplaces. 

    Areas covered in this ‘Planning’ stage include:

    • Systems thinking principles, systems modeling, and strategic positioning of your benchmarking project.
    • Project identification, and project vision from a business /organisational strategic needs perspective.
    • Creating a suitable benchmarking definition recognising your organisation’s Vision
    • Determining the scope and coverage of the benchmarking – what you most need to learn
    • Selecting a sponsor, buy-in, the brief and support including the ‘business case’
    • Communications planning
    • Selecting, initiating and supporting the benchmarking team
    • Team participation, building partner relationships, sponsor and process owner communications,
    • Project planning
    • Identification and selection of benchmarking partners across other organisations, and also in a range of different industries

    This topic selection and scoping (Planning) phase of the benchmarking training will identify and prioritise strategic imperatives for benchmarking. An input to this is a need to improve Key Performance Indicators (KPIs) like efficiency and effectiveness or related culture. A project plan is developed including a business case to support implementation of recommendations derived from the later sharing and learning phase of the benchmarking. The business case identifies the expected impact on performance results as a result of implementing the improvements. Benefits realisation through project management ensures the benefits are on track during implementation

    This session includes afternoon tea.

    Benchmarking System

    4.30pm Close of Day 1

    Day 2 - Thursday 28 July

    9.00am Reflections from Day 1, including any new emerging needs facilitated by Anton Benc & / or  Bruce Searles.

    How to go about Building Business Capability through Benchmarking – ANALYSIS

    Bruce & / or Anton will continue to guide participants through the simulated benchmarking project, based on participants actual benchmarking needs and project development identified in Day 1. 

    A main focus in this analysis session, is ensuring your project key outcomes, outputs, processes and inputs are all aligned and connected. A strategy map will be facilitated and guided for each participant that will reveal the strategic and important KPIs for your project to collect and analyse data upon.

    Areas covered in this ‘Analysis’ stage include:

    • Selecting benchmark measures and data collection
    • Working with benchmarking partners and the ‘buy-in’ for partners to see value to participate with you!
    • Data analysis and reporting the strengths (best practices) and opportunities (your key performance gaps)

    This session includes morning coffee at 10.30am.

    Some cultural/climate measures, usually perception data, with stakeholders is also recommended to provide the change management climate for effective implementation and sustaining the changes.

    Lunch and networking at around 12.30pm.

    How to go about Building Business Capability through Benchmarking – LEARNING & SHARING

    The simulated participants’ benchmarking project continues. Areas covered in this ‘Learning & Sharing’ stage include:

    • Recognising the participants learning needs from the analysis reports for targeting partners to share their strengths, including the process to share knowledge/ best practices.
    • Engaging and connecting partners together to share including communications for sharing and logistics for sharing and learning
    • Site visits, forums, workshop templates and ‘handy hints’
    • Templates and ‘handy hints for you to take away. Engaging other stakeholders as required and reporting from the lessons learnt.

    This session includes afternoon tea at 2.30pm.


    How to go about Building Business Capability through Benchmarking – RECOMMENDATIONS & IMPLEMENTATION

    The simulated participants’ benchmarking project continues. Areas covered in this ‘Recommendations & Implementation’ stage include:

    • Leadership of change management
    • Feedback and consultation with stakeholders for recommendations
    • Recommendations business case/ project plan
    • Monitoring and communications planning
    • Transfer of knowledge through implementation
    • Monitoring and review including benefits realisation

    This session includes feedback and further specific learning needs for each participant in their ‘Action Planning’, Afternoon Coffee and issuing of Certificates of completion.

    4.00pm Next Steps – Deploying your benchmarking project! Finalising participants’ own project plan and action plan.
    4.30pm Close

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