INTERNAL COMMUNICATIONS Best Practices Compendium Report

 

SCOPE OF LEARNING

Benchmarking Partnerships will research and prepare a Compendium of Best Practices report regarding Internal Communications covering the following scope of learning needs:

  • Innovative practices regarding internal communications in geographically distributed and / or rapidly growing organisations, and also in organisations with a number of different service / product streams
  • Formal and informal communications – clear, transparent, understood & effective
  • Communications up / down and across the organisational silos – overcoming silo thinking
  • Types of communications, fit for purpose/receiver, timeliness, types of messages, communication channels used, understanding/feedback, two-way communications, review, improvement
  • How to measure communications efficiency, quality and effectiveness
  • How to train staff and managers to be better communicators and how to support them, including verbal and written communications – competence requirements and competence development
  • Systems, processes, policies and tools for communications
  • How to make better use existing communication processes and technologies such as WebEx, Intranet, video conferencing, file servers
  • Knowing and understanding what you don’t yet know you need to know
  • Your learning needs?

OUTCOMES

The outcomes you can aim for by finding and implementing innovative Communications Best Practices include:

  • Improved employee buy-in, particularly their full understanding of why they are there – line of sight to the Vision and to the organizational effort overall as well as to their own “patch”
  • Engagement of people in transformation and growth
  • Transparency and responsiveness of global communications
  • Improved response from staff regarding relevance of messages from management
  • Reduced miss-hearing of messages and the resultant loss of efficiency and effectiveness brought about by the need to redress communications
  • Improved results from the staff climate survey
  • Your outcomes?

YOUR OPPORTUNITY TO PARTICIPATE

By providing best practice case study information relevant to the Scope above which is included in the Compendium you will receive a free copy of the final report. Submissions are required latest mid-July.

If you do not have leading practice information to contribute you can receive a copy of the report as soon as it is finalised for a fee of $950 plus GST.

Either way, you can influence the scope above to suit your needs – we will need this information by end June.

CONFIDENTIALITY

You have the right to have the information provided “blinded” of your identity. We will not disclose your name or information in any general communications and will consult you before disclosing your name and details to any potential benchmarking partners. Please advise any other conditions you would like to include.

Sponsors of the report have the right to exclude specific competitors from participating or receiving a copy of the report.

SOURCES AND COVERAGE OF INNOVATIVE BEST PRACTICES

Best Practice information in the Compendium will be sourced from Australian and international organisations who have achieved success in one or more of the above criteria, including from Benchmarking Partnerships recent benchmarking of internal communications. The report will cover the ingredients of innovative best practices used by these leading organisations and aspects of including the deployment:

  • What they do?
  • How they do it?
  • How well they do it (deployment)?
  • How they know how well they do it? – measurement KPIs and tools
  • Costs and benefits?
  • What they have recently improved?
  • What are their next steps?
  • What they would do differently if they had their time again and why?
  • Challenges faced and how they are overcome?
  • What else have they learned?
NEXT STEPS

The Compendium report would initially only be available to contributing organisations; and then after 6 months Benchmarking Partnerships would have the right to publish and retail the report, “blinded” of organisation identity and only after each contributing organisation has had the opportunity to approve / change content..

The flowchart for the conduct of the research and compendium reporting is shown below.

Follow – up Networking Benchmarking Workshop/Site Visits/Study Tour (Optional)

After completion of the Compendium, Benchmarking Partnerships can plan and facilitate a Networking Benchmarking Workshop for the benefit of knowledge sharing between best practice partners.

Flow chart

REGISTRATION OF INTEREST

INTERNAL COMMUNICATIONS

Please fill out the form below to register interest
FAX TO: Bruce Searles (02) 9482 4093. Anton Benc (03) 5968 9762
Phone Bruce Searles 0418 267 794. Phone Anton Benc 0409 145 033

 Please contact me to discuss our participation in this Best Practice Compendium
Organisation:
Name: Position:
E-Mail:
Address: City:
State/P.Code: Country:
Telephone:


Fax:

Please tick the relevent box(es)
We would like to contribute best practice information to the Compendium Report, and receive a free copy once the report is finalised pending inclusion of our contribution
 

Summary details of our contribution are:
We do not have best practice information to contribute but we would like to receive a copy of the report once finalised (we acknowledge that our investment cost for this is $950 plus GST), which will be invoiced to us now
We would like the report to cover our additional learning needs regarding Internal Communications
 

Details of our learning needs are:
 
    

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