Benchmarking Partnerships
Benchmarking Partnerships


Crash Investigation & Driver Education and Management

Outcomes for you to take away from this workshop:
Better understanding of how to optimise the value of crash investigations and good practices in driver management and education.

Workshop Host/Venue:

Host BHP Billiton. 180 Lonsdale Street, Melbourne

Workshop Dates:

Wed 18 & Thur 19 August, 2010


9.00am – 5.00pm / 4.30pm Day 2

Program Overview:


HOW TO PRACTICALLY ACHIEVE SAFETY IMPROVEMENT OBJECTIVES – AND HOW NOT TO! – WHAT THE RESEARCH TELLS US! Professor Raphael Grzebieta, Chair of Road Safety, and Lori Mooren, Injury Risk Management Research Centre, UNSW


Visy Logistics, Chevron Energy, Simon National Carrier, Reliance Petroleum and Johnson & Johnson
Learning Outcomes
  • Harvest ideas and best practices about how to resolve your incident investigation and driver safety issues from the speakers and from peers from other organisations at the workshop
  • Executive & Operations managers’ perspectives & challenges
  • How to gain agreement on policy directions for fleet safety
  • How to promote commitment by employer drivers to adopt a low risk approach to driving 
  • Research findings translated to your practical needs
  • Keynote – UNSW Injury Risk Management Research Centre
  • Workshopping of practical case study presentations from:
    -Chevron Energy
    -Visy Logistics
    -Simon National Transport
    -Reliance Petroleum
    -Johnson & Johnson
  • Share current and future objectives and successful interventions amongst participating organisations under our confidentiality Code of Benchmarking Conduct
  • Round Table update & discussion of progress and issues from delegates
  • Learn from and network with guest speakers and other participants in an action packed day - Harvesting BEST PRACTICES and 'Think-tank' discussion
  • Participate in 'Hands-on' learning
  • Participate in facilitated discussion about strengths of leading
  • A comprehensive workshop manual is issued for all delegates
  • Receive Memory Jogger Notes of the workshop proceedings
  • Delegate and speaker contact list provided
  • Share the lessons learned, and experience through benchmarking knowledge exchange
  • Our Benchmarking Code of Conduct protects confidentiality and privacy

About the NSW Injury Risk Management Research Centre (IRMRC)
About Benchmarking Partnerships


Day 1- Wednesday, 18th August, 2010
9.00am Registration - arrival coffee / tea
9.15am Welcome Remarks –  David Jenkins, Vice President, Health & Safety, BHP Billiton.
9.30am Introductions/Workshop Preview/Learning Needs Bruce Searles, Managing Partner, Benchmarking Partnerships.
10.00am Crash Investigation – what can be learned. Professor Raphael Grzebieta, Injury Risk Management Research Centre, UNSW .

This presentation will provide an overview of the ways that organizations can conduct accident investigations and crash reconstructions that will reveal the full truth of what went wrong and why. A number of case examples will be discussed. Examples will elucidate how to inspect and measure the scene, what evidence to look for, how to carry out a vehicle inspection, how to consider witness statements and how information gained from hospital/autopsy reports assists with reconstructing events. Also some insights of what an incident report should include, will be presented.

10.45am Morning tea / Networking

What benefits can be derived from crash investigations? Sean O’Connell, Motor Vehicle Safety Center of Excellence, Chevron.

Chevron conducts an annual Global Major Incident Study where all motor vehicle crashes (MVCs) involving a fatality, serious injury or a rollover are reviewed to determine trends in root causes across businesses and locations. These results are then used by the respective operations and the corporation to determine priority of effort for support and focus in the follow 12 month period.

One area of focus over the past three years has been the improvement in quality of company investigation reports and root cause analysis, so that the true causes can be identified and eliminated. A 5 day MVC Investigation class was developed with the assistance of ex-police crash investigators and rolled out in Chevron’s operations around the world, including Thailand, South Africa, Indonesia, Kazakhstan, Kuwait, USA and Australia. This presentation will provide an overview of the training course and the effect it has had on the quality of company investigations


WORKSHOPPING Objectives and Options regarding crash investigation – facilitated by Raphael Grzebieta, Sean O’Connell and Bruce Searles.

  • How best to do crash investigations
  • Good practices and traps to avoid
  • Common types of learnings from crash investigations
  • How to convert the learnings to improvement
1.00pm Lunch and Networking

Visy Logistics approach to accident investigation. Matthew Warrington, General Manager, Visy Logistics.

Visy Logistics adopts both in-house experts & external crash investigators in managing incident investigations. This approach allows Visy Logistics to gain a deeper understanding of the root causes of accidents and is a key driver of Visy Logistics overall approach to safety management. A practical overview from a practitioner’s perspective on managing a significant National freight task.


WORKSHOPPING Incorporating key lessons from presentations – facilitated by Lori Mooren, Matthew Warrington and Bruce Searles.

  • what ideas came from the presentations?
  • what ideas are coming from other workshop participants
  • how do they link to your objectives?
3.15pm Afternoon coffee

Participant Sharing – Progress over the past 12 months, issues faced, new directions and practices, ideas sharing towards solving problems - facilitated by Bruce Searles and Lori Mooren. Topics already raised include –

  • What are the next phases?
  • Updates of crash behaviour management / change
  • The worsening risk of driver distraction from in car devices.
  • ANCAP crash testing procedures, results, benefits, the future, etc.
  • Managing at risk drivers.  Strategies for managing repeat offenders, and bad (poor) drivers.
  • The benefits of Electronic Stability Control systems.  Research results?
  • The benefits of minimum safety specifications for both vehicle fleets and the broader driving public
4.45pm Sharing of Action Plans and Knowledge Gained
5.00pm Close & Informal Networking Dinner
Day 2 – Thursday, 19th August
9.00am Welcome – Recap on Day 1 – Bruce Searles –Managing Partner, Benchmarking Partnerships.

Integrating lessons from crash investigations into driver education. Bill Manton, Training Manager, Simon National Carrier.

After giving an outline of the company and their culture Bill will discuss:

  • Accreditations Schemes and Trucksafe
  • Training - In-house, External, Reviewing
  • Compliance – Freight Management System
  • Audits – Internal, External, Customer
  • Incidents/accidents and investigations
  • Insurance/ reward for effort
10.30am Morning tea / Networking

Our driver training approach. Geoff Gruebner, National Operations Manager, Reliance Petroleum.

The presentation will cover –

  • In-Source or Out-Source - Our decision
  • Getting the Program Content Right
  • Delivery
  • The Result

WORKSHOPPING key points of Managing Driver Safety.

  • what ideas came from the presentations?
  • what ideas are coming from other workshop participants
  • how do they link to your objectives?
  • where are the options / opportunities for you to take action?

Summary Report Back

1.00pm Lunch and Networking

Challenges of producing safer drivers. Justin Pratt, Health, Safety & Environment Manager - Aust/NZ, Johnson and Johnson and David Skewes, Managing Director, Streets Ahead Pty Ltd.

With more than 270 tool-of-trade drivers in the field, Johnson & Johnson Medical (JJM) recognise that the time on the road for its staff is one of the highest risk aspects of its business, but with a geographically spread customer base it is an unavoidable aspect that JJM needs to manage. Fatigue, time management, mobile phones, driver attitude, vehicle maintenance, ongoing competency, customer management, foreign assignees, sales targets and employee perceptions are all elements that have the potential to contribute to an event that, though most believe will never happen to them, may have catastrophic life altering outcomes.

JJM has taken on the challenge of addressing the issues of driver safety before a negative event occurs. Presented by Justin Pratt, Environment, Health & Safety Manager, the presentation will outline what was the impetus that has driven the business to act and the steps that have been taken since then, including some of the challenges being faced. The program is in its infancy in Australia compared to more mature programs in other J&J markets. The SAFE Fleet program is not necessarily a shining example of what is right or wrong, but rather an example of work in progress. 

2.30pm WORKSHOPPING key points and Action Planning.
3.15pm Afternoon coffee
3.30pm Putting it all together – Lori Mooren, Injury Risk Management Research Centre, UNSW.  Lori will synthesise the important lessons from the Workshop.
4.15pm Closing Remarks Bruce Searles Benchmarking Partnerships.
4.30pm Close

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