BUSINESS IMPROVEMENT BENCHMARKING
LEARN FROM THE GLOBAL RESEARCH REPORT ACROSS 40+ COUNTRIES
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Special price:
Compendium Structure:
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Outline KEY findings of the compendium
- Global survey by the Global Benchmarking Network across 44 countries and over 450 organisations
- Benchmarking will be a much more used improvement tool of future
- Improvement needs to be done well for successful outcomes – what are the missing links and how do I do them?
- When Best Practice benchmarking is done well significant benefits are achieved – how is this done?
- Key success factors
–Gaining the commitment of senior executives
–Gaining buy in across the organisation
–Following a defined methodology
–Implementing the findings to realise targeted KPIs
–Reviewing benefits actually achieved & learning
–Code of Conduct
–Project brief and business case
- Some key improvements tools now will lose favour and use – what are they?
- Clarity of Mission and Vision in guiding improvement
- Popular emerging techniques include various forms of benchmarking and strategic organisational risk analysis
- Benchmarking has benefited organisations by improving processes and addressing major strategic issues through understanding how best practices are done
- The following 4 factors are critical for sustainable improvement, including through benchmarking
–Top management support
–Understanding your own processes
–Clear project planning and objectives
–Alignment of project objectives to strategic objectives
- Most popular areas for benchmarking / improvement are:
–Customer service
–Administration
–Training / HR / People Management
–Corporate strategy and planning
- Need for short time framed projects and teams of typically 3-4 people
See Flow Chart of Compendium Reporting Process |
